FAQs | E.L.F. Designs Outdoor Lighting

Question 1

Are your technicians licensed and insured, and do you use commercial-grade, weather-resistant LED lights?

Accepted Answer

All technicians are fully licensed and insured for your safety. The lights installed are commercial-grade, weather-resistant LEDs made to handle Maryland's winter weather and last all season. This means the setup is reliable, energy-efficient, and secure for your home or business.

Question 2

Do you offer free estimates for homes and businesses?

Accepted Answer

Free estimates are always available for both home and business lighting projects. There's no cost to set up a design consultation or to get a custom quote for your property. You can request your free estimate online, by calling, or even through social media. This way, you'll know your options and pricing upfront, with no pressure or hidden fees.

Question 3

What should I do to prepare my property before you come out to install exterior lights?

Accepted Answer

To get your property ready for an exterior light installation, just make sure the areas you want lit are clear of obstacles — move vehicles, decorations, or outdoor furniture out of the way so crews have easy access. Trim any overgrown bushes or trees if they could block the lights or make it tough to install them. If you have pets, keep them indoors or somewhere safe while work is happening. If electrical outlets or access panels are locked or inside, make sure someone's around to unlock them or give access. There's no need to buy any equipment or supplies — everything else is handled by the crew from start to finish.

Question 4

Do you offer emergency repair service if a section of my display stops working after installation?

Accepted Answer

Emergency repair service is available for existing customers if part of your display stops working after installation. Just call the support line, and a technician can come out to troubleshoot and fix the issue. Most repairs are handled quickly to make sure your lights keep looking great all season.

Question 5

How far in advance should I book for the holiday season?

Accepted Answer

It's a good idea to book your Christmas light installation a few months ahead — ideally by early fall or even late summer if possible. Holiday schedules fill up fast, especially for the most popular dates before Thanksgiving, so reaching out early helps make sure you get your preferred installation time. Booking in advance also makes it easier to plan a custom design and work around any special needs your property might have. We also offer a $100 off discount for early bookings!

Question 6

Do you lease the lights, or do I need to buy my own decorations?

Accepted Answer

All lights and decorations for Christmas light installations are leased as part of the service, so you don't need to buy your own. Everything — from design to installation, maintenance, takedown, and storage — is included. This means you get fresh, high-quality displays each season without having to purchase or store any equipment yourself.

Question 7

Do you handle the full process including design, installation, maintenance, removal, and off-season storage?

Accepted Answer

Everything gets handled from start to finish, so you don't have to worry about a thing. That includes designing a unique display for your home or business, putting up the lights and decorations, maintaining them if anything needs fixing during the season, taking everything down after the holidays, and storing all the lights in a secure, climate-controlled facility until the next year. You get a hassle-free experience, and there's no need to buy, store, or repair the equipment yourself.

Question 8

Can you create a custom display for my roofline and walkway, and can I request specific colors or themed designs?

Accepted Answer

Custom displays for rooflines and walkways are available, and you can definitely request specific colors or themed designs. Each setup is made to fit the style of your home and your preferences — whether you want traditional white lights, bold colors, or a fun theme for a holiday or event. Weatherproof LED options let you choose color patterns that stand out, and app controls make it easy to change things up when you want. Just share your ideas during your free consultation, and a design will be put together to match exactly what you're looking for.

Question 9

Do you offer permanent lights that I can control with an app to change colors and patterns for different holidays?

Accepted Answer

Yes, permanent lighting systems are available that let you control colors and patterns through an app on your phone or tablet. You can easily switch up the look of your lights for different holidays, events, or even your favorite sports team. These lights are energy-efficient, weatherproof, and designed to last year-round. You just tap a few buttons in the app, and your home or business can match any celebration without needing to take the lights down or put new ones up.

Question 10

Can permanent roofline lighting boost curb appeal and safety without looking like holiday lights all year?

Accepted Answer

Permanent roofline lighting can boost both curb appeal and safety without looking like holiday lights year-round. These installations use low-profile, commercial-grade LED fixtures that blend with your roof's lines and highlight architectural features, creating a clean, classic look. Customizable design options and smart controls let you switch up the colors and patterns whenever you want, so you can use soft white lights for a timeless look most of the year — and change things up for holidays or special events with just a tap.

Question 11

Do you offer outdoor lights that can be customized and app-controlled for different holidays and special events throughout the year?

Accepted Answer

Outdoor lighting options are available that let you customize colors and patterns for different holidays and special occasions anytime you want. These systems can be controlled through an app on your phone, so you can easily switch up the look for Halloween, Christmas, sporting events, birthdays, or just because. It's all done with energy-efficient, weather-resistant LED lights designed to handle harsh Maryland weather. The setup stays in place year-round, and you choose how you want it to look each time, with no tools or complicated steps — just a tap on your device.

Question 12

Can you install wedding and event lighting in addition to your Christmas lighting services?

Accepted Answer

Yes, wedding and event lighting is available in addition to Christmas lighting services. Custom lighting setups are offered for weddings, graduations, sweet 16 parties, and other special events. The team handles everything, from design and rental to installation and takedown, making it easy to create the right atmosphere without the hassle. Both indoor and outdoor lighting options are available, using commercial-grade, weather-resistant LED lights to match your event's style. The lights are leased for your event, so there's no need to worry about buying or storing anything afterward.

Question 13

Can you provide wedding lights with setup and takedown for an outdoor ceremony and reception?

Accepted Answer

Wedding lighting packages include setup and takedown for both outdoor ceremonies and receptions. The team handles everything from the initial design consultation to installation, making sure your venue looks just the way you want it for your big day. After the event is over, all lighting and decorations are professionally removed so you don't have to worry about cleanup. Everything is rented, which simplifies the process — no need to buy or store anything yourself. This service covers a variety of styles, including bistro lights, landscape accents, tree wraps, and more, to help create the perfect atmosphere.

Question 14

Can you install landscape lighting for patios and walkways, and do you offer design help to make it look cohesive?

Accepted Answer

Landscape lighting for patios, walkways, and yards is available, and design help is part of the process. Everything starts with a free consultation where technicians look at your property and figure out what kind of lighting makes the space feel connected and balanced. Options include path lights, accent lighting, and bistro-style fixtures. You'll get design recommendations tailored to your property's style, so the lighting fits in with your existing features and landscaping. Custom solutions focus on safety, appearance, and energy efficiency. Installation, maintenance, and removal are handled from start to finish, so the whole process is simple and cohesive.

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